Which type of agent or agency is least likely to use the services of a Managing General Agent (MGA)?

The best choice for the type of agent or agency least likely to use the services of a Managing General Agent (MGA) is the captive agent. A captive agent works exclusively for one insurance company and is aligned with that company's products and services. These agents typically do not need to rely on an MGA, as they have direct access to the insurer’s underwriting, policies, and support, which aligns completely with the company they represent.

On the other hand, independent agents and brokers, who represent multiple insurance companies and have a broader range of products available to their clients, are more likely to utilize the services of an MGA. An MGA can provide these agents with access to markets that they might not typically have, helping them to place business that requires specialized underwriting or unique policies. Insurance adjusters, while important in the claims process, do not typically engage with MGAs in the same capacity as agents and brokers do.

Thus, the captive agent's exclusive affiliation with a single insurer makes them the group least likely to seek the services of a Managing General Agent, as they have no need to access multiple markets or underwriting support outside of their primary affiliation.